CUSTOMER CARE

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Customer Care Policy – SamoanRose

At SamoanRose, every piece is handmade with love, care, and creativity. Your happiness means the world to us, and we’re here to ensure you have a smooth and enjoyable experience from start to finish.

Custom requests may be declined for reasons such as inability to retrieve needed supplies or complexity. 

📬 Contacting Us

If you have any questions, concerns, or just want to chat about your order, feel free to reach out!

Email: support@samoanrose.com
We aim to respond within 1–2 business days.

🔁 Exchanges & Damaged Items

Due to the handmade nature of our items, we do not offer refunds, but we gladly offer exchanges for damaged items.

If your order arrives damaged, please contact us within 7 days of delivery with a photo and a brief description of the issue. We’ll work with you to make it right.

Note:

• Exchanges are only available for items that arrive damaged.

• Items must be unused and in original condition for an exchange to be processed.

• For custom orders, items may be returned for a 50% refund.

💌 Our Promise

We’re passionate about crafting items that bring comfort, joy, and beauty into your life. Your support means everything to us, and we’re always here to help if something isn’t quite right.

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🔒 Privacy & Safety

At SamoanRose, your privacy and safety are very important to us. We’re committed to protecting your personal information and making sure your shopping experience is secure and stress-free.

🧵 Your Information

When you place an order or contact us, we collect only the information needed to fulfill your request—like your name, email, shipping address, and payment details. We’ll never ask for more than we need.

We promise to:

• Never sell, trade, or share your information with third parties.

• Only use your details to process your orders and provide customer support.

• Keep your personal data safe and secure.

💳 Secure Checkout

All transactions on our website are processed through secure payment gateways. Your payment information is encrypted and protected—so you can shop with confidence.

📫 Emails & Communication

You may receive emails from us related to your order or customer support. We won’t flood your inbox, and we’ll never send spam.

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🧺 Wholesale Inquiries

Thank you for your interest in carrying SamoanRose handmade crochet items! We love partnering with boutiques, shops, and creative spaces that share our appreciation for cozy, thoughtful, and beautifully crafted pieces. Please note that the payment for a custom designed item must be made before the creation of the item.

✨ Let’s Work Together

If you're interested in placing a wholesale order or starting a partnership, we’d love to hear from you! Please reach out with the following information:

• Your name and business name

• Type of store (brick-and-mortar, online, both)

• Location

• A brief description of the products you're interested in

📩 Contact Us

Please email all wholesale inquiries to:
support@samoanrose.com

We’ll get back to you within 2–3 business days with more details, including pricing, minimum order quantities, and custom options.

Thank you for considering SamoanRose—we’re excited to bring our handmade creations to more hearts and homes through meaningful collaborations.

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- PayPal